each product is made to order, shipped directly from the manufacturer, and mailed usually within 7 business days of the order. because each piece is made specifically for you, some delays in shipment may occur. your patience and understanding is deeply appreciated. a tracking number will be sent to you upon shipment.

for the quickest resolution, please first contact USPS directly (linked) to file for damages. all priority mail is automatically ensured up to $100. once your claim has been resolved and you would like to replace your piece, please contact the studio at hello@charisjb.studio and we will be happy to work with you on the replacement of your item.

while this is understandably very upsetting— USPS nor charisjb.studio can be held liable for personal property theft. please carefully follow your package’s activity using the tracking number, you may also leave special delivery instructions through USPS (linked) to safely have your package delivered.

your purchase of an item is made and packaged specifically for you — therefore no returns or exchanges can be made. please be sure to carefully check your selections before final checkout.